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What if I need to make a change to my shipping order?

Similar to booking a flight or reservation, making a change to your quote or order may require requoting your shipment or even starting the order process over from the beginning. Here are some examples of how a change may alter your quote or order.

  • Change of Pick Up or Delivery Address
    • If the change is the street address but within the same original zip code, your order is still valid
    • If the change is to a different zip code (even in the same metro), this could cause your rate to change and start the order process from the beginning
  • Change of Shipment Dates
    • If you’re making a change to the date you’ll need shipment, this could cause your rate to change and start the order process from the beginning.
  • Type of Automobile
    • Example: You decide to ship your SUV instead of your sedan. That can change the rate of shipment and start the order process from the beginning
  • Change of Payment
    • If you change from cash/certified funds at delivery to charging the whole amount on your credit card, this will add an additional fee of $100, which is passed on to the carrier. (see Can I pay the entire amount with a credit card?)
  • Change of Type of Carrier
    • If you are wanting to switch the type of carrier between open and enclosed, your rate will change and you’ll have to start the order process from the beginning
  • Change Contact Persons
    • If you need to change the contact person for either pick up or delivery, your order is still valid but we ask that you let us know as soon as possible