800-284-7177

QUOTES / BOOKINGS INCLUDE ALL FEES THERE ARE NO OTHER CHARGES.

BOOKING IS FREE. YOU WILL NOT BE CHARGED ANY DEPOSIT UNTL A CARRIER IS ASSIGNED.

PLEASE NOTE THAT IF WE HAVE A CARRIER SCHEDULED FOR PICKUP AND WE CANNOT REACH DUE TO AN INVALID, MISSING, OR DECLINED CREDIT CARD WE WILL STILL DISPATCH THE CARRIER. HOWEVER IF WE HAVE TO COLLECT THE DEPOSIT AT DELIVERY THERE WILL BE CHARGE A +$150 PROCESSING FEE TO DO SO.

ALL CARRIERS ARE INSURED. IF CARRIER OR ANY OTHER PARTY REQUESTS ADDITIONAL FEES CUSTOMER SHOULD CONTACT US IMMEDIATELY. FOR THE PURPOSE OF THIS CONTRACT “CUSTOMER” REPRESENTS ANY OF THE AUTHORIZED PARTIES NOTED IN THE SHIPPER AND BILLING SECTIONS.THIS INCLUDES THE CARDHOLDER PAYING A DEPOSIT. CUSTOMER AGREES THAT THEY ARE THE LEGAL OWNER OF THE VEHICLE(S), OR HAVE BEEN AUTHORIZED BY THE LEGAL OWNERS TO ENTER INTO THIS AGREEMENT FOR TRANSPORT. CUSTOMER GIVES PERMISSION FOR NATIONAL EXPRESS AUTO TRANSPORT TO DISPATCH A CARRIER(S) TO PICK UP AND DELIVER THE VEHICLE(S) MENTIONED IN THIS AGREEMENT. CUSTOMER ASSUMES RESPONSIBILITY TO HAVE ACCURATE CONTACT INFORMATION FOR BOTH PICK UP AND DELIVERY. CUSTOMER AGREES THOSE CONTACTS WILL BE READY TO RELEASE AND RECEIVE THE VEHICLE(S) AS WELL AS SIGN THE BILL OF LADING AT BOTH PICK UP AND DELIVERY AND THAT THE PARTIES AT BOTH LOCATIONS ARE OF LEGAL AGE TO SIGN. IF CUSTOMER OPTS TO HAVE CARRIER PICK UP OR DELIVER VEHICLE WITHOUT ANYONE PRESENT (I.E. KEYS UNDER THE MAT) CUSTOMER IS AWARE THAT NO CLAIM FOR DAMAGE OR LOSS OF ANY KIND CAN BE MADE. OTHERWISE, CUSTOMER AGREES TO HAVE PERSON ASSIGNED TO RELEASE THE VEHICLE UPON PICK UP AND A PERSON ASSIGNED TO ACCEPT THE VEHICLE UPON DELIVERY. IF EITHER CONTACT IS NOT AVAILABLE AND THIS CAUSE THE CARRIER A DELAY, ADDITIONAL FEES MAY BE INCURRED SUCH AS STORAGE OR HOLDING FEES. “DOOR-TO-DOOR” IN THIS CONTRACT REPRESENTS THAT THE ASSIGNED CARRIER WILL ATTEMPT TO PICK UP THE VEHICLE AND DELIVER THE VEHICLE AT THE LOCATIONS DESIGNATED IN THE TRANSIT DIRECTIVES. HOWEVER, IF THERE ARE ANY PHYSICAL, LEGAL, MECHANICAL, OR OTHER REASONS THAT DO NOT ALLOW THE CARRIER TO REACH THE PICK-UP AND DROP OFF POINTS, THE CUSTOMER AGREES THAT THE PARTIES IN THE TRANSIT DIRECTIVES MAY BE ASKED TO MEET THE DRIVER AT THE NEAREST SAFE LOCATION. DEPOSITS ARE CHARGED UPON DISPATCH (CARRIER ASSIGNED) TO ACCOMMODATE YOUR VEHICLE. DISPATCH AS IT REFERS TO OFFSHORE ORDERS ARE BILLED UPON THE ASSIGNMENT OF A BOOKING NUMBER ON THE SHIPPING LINE THAT IS TAKING THE VEHICLE OVERSEAS, THEREFORE IS ALSO CONSIDERED A DISPATCH. CUSTOMER MAY CANCEL WITHOUT PENALTY UNTIL THE DISPATCH HAS OCCURRED, THE DISPATCH IS NOTED BY A SIGNED AGREEMENT BETWEEN THE CARRIER AND NATIONAL EXPRESS AUTO TRANSPORT’S NETWORK OF CARRIERS. CUSTOMER AGREES IF THEY CANCEL AFTER THE ORDER IS DISPATCHED THEY ACCEPT THE CANCELLATION FEE WHICH IS THE DEPOSIT COLLECTED FOR THE WORK DONE BY THE SALESPERSON AND DISPATCH DEPARTMENT. CUSTOMER UNDERSTANDS DEPOSIT IS A PORTION OF THE TOTAL TRANSPORTATION COST FOR SERVICES RENDERED. HAWAII, ALASKA, PUERTO RICO AND ALL OTHER OFF-SHORE DESTINATIONS ARE PORT-TO-DOOR OR DOOR-TO-PORT SHIPMENTS. (I.E. SAN JUAN PR PORT TO YOUR DOOR IN U.S. OR YOUR DOOR IN U.S. TO SAN JUAN PORT). CUSTOMER MUST PICK UP OR DROP OF THEIR VEHICLES(S) AT THE PORT NOT LOCATED IN THE U.S.. CUSTOMER AGREES THAT THEY WILL ONLY RELEASE THE VEHICLE U PON PICK UP TO THE CARRIER NAMED BY NATIONAL EXPRESS AUTO TRANSPORT ASSIGNED FOR THE TRANSPORT. IF CUSTOMER RECEIVES A CALL FROM THE CARRIER AND THE NAME DOES NOT MATCH THAT WHICH IS DESCRIBED IN THE DISPATCH NOTICE OR IF CUSTOMER DOES NOT HAVE THE NOTICE, CUSTOMER WILL CALL US IMMEDIATELY TO ASSURE IT MATCHES WITH THE CARRIER ON FILE AT NATIONAL EXPRESS AUTO TRANSPORT. CUSTOMER ALLOWS THE USE OF ANY AND ALL CONTACT INFORMATION PROVIDED TO THEM FOR THE TRANSPORT PROCESS OF THE VEHICLES NAMED IN THIS AGREEMENT. CUSTOMER ASSUMES RESPONSIBILITY TO INFORM PICK UP AND DELIVERY CONTACTS ABOUT THE BILL OF LADING WHICH IS THE VEHICLE’S CONDITION REPORT IT. IS THE SIGNED DOCUMENT FROM EACH END NEEDED IN THE EVENT DAMAGED OCCURRED DURING TRANSPORT. NATIONAL EXPRESS AUTO TRANSPORT NEEDS THESE TWO DOCUMENTS TO HELP OPEN A CLAIM WITH THE CARRIER’S INSURANCE FOR YOU SHOULD THERE BE ANY DAMAGE TO YOUR VEHICLE. NATIONAL EXPRESS AUTO TRANSPORT WILL NOT BE ABLE HELP TO OPEN A CLAIM WITHOUT THESE DOCUMENTS. CUSTOMER AGREES THAT ANY DAMAGE NOT CONTAINED OR IF THEY ARE MISSING THE CONDITION REPORT (BILL OF LADING) CANNOT BE CLAIMED. VIDEOS, PHOTOS, EYE-WITNESS ACCOUNTS ARE NOT PERMISSIBLE. CUSTOMER UNDERSTANDS THAT NATIONAL EXPRESS AUTO TRANSPORT BROKERS TRANSPORTS AND IS NOT THE ACTUAL CARRIER. CUSTOMER AGREES ANY CLAIM FOR DAMAGE OR LOSS OF ANY KIND CAN BE SUBMITTED WITH OUR ASSISTANCE BUT WILL ONLY BE WITH THE CARRIER, AS THEY ARE RESPONSIBLE FOR THE VEHICLE. CUSTOMER AGREES TO PAY THE ABOVE MENTIONED CHARGE TO NATIONAL EXPRESS AUTO TRANSPORT AS A DEPOSIT AND AGREE TO HIRE NATIONAL EXPRESS AUTO TRANSPORT TO OBTAIN THE SERVICES OF A TRANSPORTER FOR THE TRANSPORTATION OF THE VEHICLE(S) LISTED HEREIN. IF THE DEPOSIT PAYMENT IS NOT RECEIVED AND BILLED BEFORE DELIVERY, CARRIER MAY HOLD THE VEHICLE WITH ADDED STORAGE FEES UNTIL PAYMENT IS RECEIVED. IF THE CARRIER HAS TO COLLECT THE DEPOSIT THERE WILL BE AN ADDITIONAL $50.00 PROCESSING FEE FOR HAVING THE CARRIER DELIVER THE DEPOSIT TO US. THE REMAINDER OF THE TOTAL TARIFF IS DUE UPON DELIVERY C.O.D, EITHER CASHIER’S CHECK, POSTAL MONEY ORDER OR CASH TO THE CARRIER IN THE CARRIER’S NAME . IN SOME CASES WHERE THE CUSTOMER OR PAYOR WILL NOT BE AT THE DELIVERY POINT. PAYMENT WILL THEN BE MADE AT THE PICKUP. IF ANY OTHER TYPE OF PAYMENT ARRANGEMENT IS MADE IT WILL BE MENTIONED IN THE “ADDITIONAL INFORMATION, INSTRUCTIONS, AND/OR CONDITIONS” SECTION. THE FULL PAYMENT, DEPOSIT AND BALANCE DUE MUST BE PAID IN FULL BEFORE VEHICLE IS RELEASED FOR DELIVERY. UNPAID BALANCES CAN RESULT IN ADDED FEES OR STORAGE FEES UNTIL PAID IN FULL. CUSTOMER AGREES NOT TO “DOUBLE BOOK”, MEANING CUSTOMER WILL NOT CONTRACT AND ADDITIONAL AUTO TRANSPORT COMPANIES TO MOVE THE VEHICLE(S). CUSTOMER AGREES THAT THIS CONTRACT SUPERSEDES ANY OTHER CONTRACT MADE WITH ANY OTHER TRANSPORT COMPANY OR CARRIER BEFORE OR AFTER THIS CONTRACT IS SIGNED. IF ANOTHER CARRIER OR COMPANY PICKS UP THE VEHICLE(S) AND WE HAVE DISPATCHED A CARRIER, IT IS CONSIDERED A CANCELLATION AND FALLS UPON THE TERMS OF CANCELLATION MENTIONED HEREIN. CUSTOMER UNDERSTANDS THAT NATIONAL EXPRESS AUTO TRANSPORT NOR THE CARRIER ARE RESPONSIBLE FOR ITEMS INSIDE THE VEHICLES AND THE INSURANCE DOES NOT COVER ANY ITEMS INSIDE THE VEHICLE. THE CARRIER’S INSURANCE WILL ALSO NOT COVER LOOSE PARTS OR NON-STANDARD FACTORY CONDITION PARTS, DAMAGED PARTS. IF YOUR VEHICLE HAS DAMAGE, PLEASE MAKE US AWARE BEFORE SHIPPING. WHEN SHIPPING OFF-SHORE SUCH AS PUERTO RICO, HAWAII, ALASKA, THE GAS TANK NEEDS TO BE 1/4 FULL OR THE PORT MAY DENY VEHICLE. WHEN SHIPPING OFF-SHORE SUCH AS ALASKA, HAWAII, PUERTO RICO AND INTERNATIONAL DESTINATIONS YOU WILL BE ABIDING BY THE SHIPPING LINE TERMS AND CONDITIONS WHEN YOUR VEHICLE(S) ARE BEING TRANSPORTED VIA A SHIPPING LINE AND OR VESSEL. PLEASE MAKE SURE TO ASK FOR THE SHIPPING LINE’S TERMS, CONDITIONS AND OR INSTRUCTIONS. SOME INTERNATIONAL SHIPPING WE PARTNERS WITH MAY NOT OFFER INSURANCE ON THE VESSEL ITSELF, OR MAY OFFER IT AS AN ADD ON. IT IS THE CUSTOMER’S RESPONSIBILITY TO FIND OUT DIRECTLY WITH THE SHIPPING LINE. CUSTOMER UNDERSTANDS THAT THE PICKUP AND DELIVERY DATE STATED HEREIN IS ONLY AN ESTIMATE AND NATIONAL EXPRESS AUTO TRANSPORT CANNOT BE HELD RESPONSIBLE FOR ANY OF THE TRANSPORTER’S DELAYS IN PICKING UP OR DELIVERING THE VEHICLE REGARDLESS OF THE LENGTH OF THE DELAY. NATIONAL EXPRESS AUTO TRANSPORT ATTEMPTS TO ANTICIPATE AND WORK WITH YOUR SCHEDULE HOWEVER WE CANNOT BE HELD LIABLE FOR COSTS INCURRED BY THE PARTIES HEREIN DUE TO UNFORESEEN DELAYS, SUCH AS BUT NOT LIMITED TO ACCOMMODATIONS, RENTAL CAR, ETC.THE TRANSPORT PICK UP MAY BEGIN ON THE FIRST AVAILABLE DATE OR 10 CALENDAR DAYS FROM THIS DATE. IN THE EVENT OF THE CARRIER HAVING MECHANICAL ISSUES WE WILL SEARCH FOR THE NEXT CARRIER LEAVING ON THAT ROUTE. WE WORK WITH ESTIMATED DATES THEREFORE WE ARE NOT RESPONSIBLE FOR DELAYS. IN THE EVENT THAT WE CANNOT ASSIGN A CARRIER TO YOUR ROUTE, NATIONAL EXPRESS AUTO TRANSPORT HAS THE RIGHT TO CANCEL THE ORDER. THE FOLLOWING ITEMS ARE NOT ALLOWED: FIREARMS, EXPLOSIVES AMMUNITION, FLAMMABLES, JEWELRY, FURS, MONEY ELECTRONICS, VALUABLES, PLANTS, PETS, ALCOHOL, DRUGS OR CONTRABAND. CUSTOMER AGREES THAT THE INFORMATION PROVIDED FOR MY VEHICLE(S) TYPE, YEAR, MAKE AND MODEL IS FOR A FACTORY STANDARD MAKE AND MODEL UNLESS OTHERWISE NOTED. THE VEHICLE WILL BE COVERED BY THE ASSIGNED CARRIER’S CARGO INSURANCE ONLY. NATIONAL EXPRESS AUTO TRANSPORT IS NOT RESPONSIBLE WILL BE HELD HARMLESS FOR ANY LOSS, DEDUCTIBLES, OR CLAIMS NOT COVERED BY THE CARRIER OR THE INSURANCE. ANY CLAIM OF LOSS OR DAMAGE MUST BE NOTED AND SIGNED ON THE CONDITION REPORT AT THE TIME OF DELIVERY. SIGNING THE BILL OF LADING AT DESTINATION WITHOUT NOTATION OF DAMAGES SHALL BE EVIDENCE OF SATISFACTORY DELIVERY OF THE VEHICLE(S). ANY CLAIM OF DAMAGES CAUSED BY ASSIGNED CARRIER MUST BE MADE THE DAY OF DELIVERY, NOTED ON BILL OF LADING AND MUST BE REPORTED TO THE DESIGNATED CARRIER AND BROKER WITHIN 3 BUSINESS DAYS OR WE CANNOT ASSIST IN A CLAIM BEING FILED FOR YOU. NATIONAL EXPRESS GUARANTEES THE PRICE ALL THE WAY TO THE DEPOSIT AMOUNT. THIS MEANS NATIONAL EXPRESS WILL PROFIT ZERO TO MAINTAIN THE PRICE GIVEN BY OUR COMPANY.