You may cancel your order at any time as long as your vehicle has not been assigned to a truck for pick up. Unless we had a carrier that canceled, any order that has not been assigned will not be billed. Any deposit that may have been paid will be refunded, no questions asked.
If your vehicle has already been assigned to a carrier, the deposit is non-refundable. That money will be used to pay for the truck that is already in route to your pick up location. This is stated in your signed terms and conditions.
If you reinstate your order or ship your vehicle with us in the future, we will use that deposit as credit for the new transport. This credit is however not transferable to any other party.