Approximately 99% of our shipments are delivered damage-free. However, we believe it is important that you know what to do if the unforeseen does happen. Following these simple steps can be crucial to the process in the unlikely event that a claim does need to be filed with the carrier and/or their insurance provider.
- When the driver arrives to pick up your vehicle, the driver will perform a walk-around visual inspection of the exterior of your car before loading it onto the carrier. This condition report will note any dings, dents, scratches or other pre-existing damage to the exterior.
- Make sure that you receive and keep a copy of this condition report. We strongly recommend keeping this in a safe place until your car is delivered to be used as a comparison tool at delivery.
- At delivery it is your responsibility to perform your own walk-around exterior inspection.
- In the rare instance that there is damage to the vehicle that is not noted on the initial inspection as pre-existing, it must be noted at delivery. It is your responsibility to note any vehicle condition discrepancies on the carrier’s paperwork at the time of delivery. Claims not noted on the carriers’ delivery receipt will not be honored. See our 2021 Ultimate Guide for more on best shipping practices.